When you are tough on yourself, life is going to be infinitely easier on you.

• Your attitude, not your aptitude, will determine your altitude.
• Expect the best. Prepare for the worst. Capitalize on what comes.
• I've always taught that a poor economy is the best opportunity for salespeople because the naysayers and grumblers have already given up, leaving more territory, more opportunities to be successful than in a good economy when virtually all salespeople are out there, giving it their best.
• I believe that being successful means having a balance of success stories across the many areas of your life. You can't truly be considered successful in your business life if your home life is in shambles.
• Statistics suggest that when customers complain, business owners and managers ought to get excited about it. The complaining customer represents a huge opportunity for more business.
• If you learn from defeat, you haven't really lost.
• Remember that failure is an event, not a person.
• You cannot climb the ladder of success dressed in the costume of failure.
• Failure is a detour, not a dead-end street.
• The foundation stones for a balanced success are honesty, character, integrity, faith, love and loyalty.