I forgot to shake hands and be friendly. It was an important lesson about leadership.

• In times of great stress or adversity, it's always best to keep busy, to plow your anger and your energy into something positive.
• In times of great stress or adversity, it's always best to keep busy, to plow your anger and your energy into something positive.
• In a completely rational society, the best of us would be teachers and the rest of us would have to settle for something else.
• I have found that being honest is the best technique I can use. Right up front, tell people what you're trying to accomplish and what you're willing to sacrifice to accomplish it.
• There are times when even the best manager is like the little boy with the big dog, waiting to see where the dog wants to go so he can take him there.
• Start with good people, lay out the rules, communicate with your employees, motivate them and reward them. If you do all those things effectively, you can't miss.
• In the end, all business operations can be reduced to three words: people, product, and profits.
• Every business and every product has risks. You can't get around it.
• There is no substitute for accurate knowledge. Know yourself, know your business, know your men.
• A guy named Charlie Beacham was my first mentor at Ford. He taught me the importance of the dealers, and he rubbed my nose in the retail business.