I never trust an executive who tends to pass the buck. Nor would I want to deal with him as a customer or a supplier.

• The best teamwork comes from men who are working independently toward one goal in unison.
• A merchant who approaches business with the idea of serving the public well has nothing to fear from the competition.
• The Golden Rule finds no limit of application in business.
• Change is vital, improvement the logical form of change.
• Success cannot come from standstill men. Methods change and men must change with them.
• The art of effective listening is essential to clear communication, and clear communication is necessary to management success.
• No matter what his position or experience in life, there is in everyone more latent than developed ability far more unused than used power.
• I believe in trusting men, not only once but twice - in giving a failure another chance.
• A merchant who approaches business with the idea of serving the public well has nothing to fear from the competition.
• A store's best advertisement is the service its goods render, for upon such service rest the future, the good-will, of an organization.